Frequently Asked Questions

Having issues with your email? You’ve come to the right place! Here’s a quick run-through of what you’ll need to get comfortable.

How do I configure my email? | top |

Enter your email address and create a new account in your email client (instructions below) with the generated information.

Request Email Settings

Complete the form to receive your email settings.

How do I setup my email program to use these settings? | top |

Here are setup instructions for the top four email clients.

What type of protection does my mail account have? | top |

Our mail servers use several different technologies to protect your inbox from spam and viruses. This protection is done automatically for all accounts; you do not need to do anything to use them, they are already working for you.

We utilize Clam AntiVirus to remove messages with known viruses and fraudulent phishing attacks. Our virus definitions are automatically updated twice daily to ensure you are protected from the latest viruses before they are wide spread. We additionally employ SpamAssassin to filter out junk email, which is one of the most mature and reliable technologies for this purpose. SpamAssassin subjects every email we receive to hundreds of different tests; this includes checking the sender and any web links against several online spam databases, text analysis or the message, common spammer errors in the messasge construction, and much more. If the message tests positive for enough tests, the email is rejected.

Despite our best efforts, some spam will still make its way to you. It is impossible, with available technology, to make an infallible mail filter. Given this, the first part of your strategy should be to keep your email address out of the spammers hands to begin with. If you do not trust a website, do not provide them with your real email address. Be cautious of checkboxes on website forms which might voluntarily elect you into receiving promotional messages. Do not post your email address on public bulletin boards, news groups or websites. The second part of your strategy should be to use your mail program’s own spam filtering abilities. Most major mail programs, include some form of built-in, self-learning spam filter that you can train to identify and eliminate the rest of the spam that makes its way to you.